Wholesale shipping, transport and order collection

Shipping depends on the lot, its format (box, pallet, truck or container) and your address. For most lots you see it straight away in the cart, before paying; for trucks, containers and some destinations we work it out in your quote.

How shipping is calculated

With your account and address, the cart adds the shipping of each lot according to its format and destination. We ship across Spain, including the Balearic and Canary Islands, Ceuta and Melilla, and across the European Union, and we export by trailer and container. If the lot or the destination has no rate, the cart tells you and we send you a quote.

Preparation and transit

They are two different times. Preparation starts when we confirm the payment and usually takes 24 to 72 working hours. Transit starts when the goods leave the warehouse. These are carrier estimates, not guaranteed times:

• Mainland Spain: 24 to 72 working hours.
• European Union: 4 to 7 working days, depending on the destination.
• Balearic and Canary Islands, Ceuta and Melilla: depending on the island or city; the Canary Islands, Ceuta and Melilla go through customs.
• Exports outside Europe: depending on the destination and the type of transport.

Tracking and invoice

The day your order ships we email you the invoice and the carrier's tracking number. In My account you see which step it is at, from payment to delivery.

Pallet delivery

Pallets are delivered at street level. If your address has no loading dock or forklift, say so in the order comment so we can book a truck with a tail lift.

Collection with your own carrier

• The order must be paid and the payment confirmed.
• An appointment has to be agreed so the lot is prepared and strapped.
• Once we hand the goods to your carrier, transport and its insurance are your carrier's responsibility.

Frequently asked questions